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K.P. Pro Video Company Policy PDF Print E-mail
PLEASE INSPECT ALL EQUIPMENT IMMEDIATELY!!!!
IF YOUR EQUIPMENT IS DAMAGED IN ANY WAY, KEEP ALL PACKING MATERIALS AND CALL KP PRO VIDEO, INC. AS SOON AS POSSIBLE. NOTIFY US OF THE DAMAGE AND DATE OF DELIVERY.

Your equipment left our warehouse in good condition. In case of either visible or concealed damage, we should be notified within two days. Do not destroy or throw out the shipping container until you have determined that no damage has occurred. Failure to comply with the above could result in the loss of damage claim against the freight company. While KP Pro Video, Inc. cannot assume liability for claim. Again, you will need to keep all the packing materials until the shipping company inspects the damage. You have a 48 hour inspection period, from receipt of equipment, unless otherwise specified on your invoice. You are responsible for the suitability and fitness of the equipment’s intended use.


If you are returning merchandise, call first for a return authorization number (RA). No returns accepted without an RA number. A 25% restocking fee will be charged on all returned items. No returns on video capture cards and computer related merchandise. If the equipment is not as represented, please call us immediately. Repairs, replacements or refunds resulting from misrepresentation of the equipment will be at the sole discretion of KP Pro Video, Inc. No approved refunds will be dispersed until the equipment in question is returned to and received by the seller.


All products shipped from KP Pro Video, Inc. unless specifically marked, have a 30 day warranty. The warranty is on repair/replace basis only, excluding all video heads with no cash refunds. Damage caused by improper installation, negligence or modification will void all warranties. Damage to, or removal of our warranty seal on products sold by KP Pro Video, Inc. will void all warranties. If you have any further questions, please feel free to contact us at your convenience.

All items are currently in our store for sale. We reserve every right to sell or remove any item at any given time from the website, please call for availability.

Not responsible for Typographical errors, if you are not sure on anything, please ask.

Store Hours: Monday – Friday 10:00 am – 6:00 pm
Saturday by Special Appointment Only.
 

See What They Are Saying About Us.

  • I have been dealing with K.P. Pro Video for a very long time. I have purchased many items from them, new & used and have found all of the items to be very reliable. K.P. Pro Video, stands behind all of their merchandise.  I would recommend them to anyone, that is in the business or just getting started, they are very knowledgeable and verse in all the merchandise they  sell.

    M&M Video Production
    K. Brothers

  • I have been doing business with KP Pro Video for many years. They are friendly, courteous, reliable and always add a personal touch to their service. We are indeed lucky to have KP Pro Video in our community. It does not matter how busy they are, KP Pro Video always finds time for their customers.

    Dhanpaul Narine
    Satisfied Customer

     

  • KP Pro Video has been there side to side with us ever since Stealth Productions was created in 1998. Not only are they our main equipment supplier but we value them as partners. Without them we would not been able to pulled off a few projects in the past. KP Pro Video runs their operation like professionals, most of our dealing with them was done on a hand shake, in todays world, that's priceless. We value their service and would recommend them to anyone who is in the market for professional video equipment. Stealth Productions, LLC.

  • " When I first started my free-lance production business, the guys at KP Pro Video were enormously helpful.  Rental equipment, discounts on used gear, cases, cables and connectors -- they made every effort to work within my budgets and help me grow my business.   Now I hardly ever need to go into Manhattan for video gear with KP Pro Video right here in my own backyard!"
    I've also attached some pictures of me working in Alaska which you might find amusing.
    Thanks for the T-shirt!
    Tom Veltre    , www.TheReallyInterestingPictureCompany.com

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